Reference

How q1q Handles Your Personal Data

At q1q, we are clear about what data we collect, why we collect it, and how long we keep it — no vague language, no buried clauses.

Data you controlEncrypted at restNo third-party sellingIndia-region scopeAccount deletion available

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What This Privacy Policy Covers

q1q Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy governs the personal data q1q collects when you create an account, make a deposit via UPI, Paytm or PhonePe, or interact with our platform where local law permits. We collect your name, contact details, payment identifiers and session activity — nothing beyond what your

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account and transaction verification require. Data collected through UPI and Paytm flows is processed solely to confirm and settle your transactions; we do not store full payment credentials on our servers. Your data is held under access controls and reviewed periodically for accuracy. If you close
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your account, we retain only what applicable Indian regulations require us to keep, and no more. This policy is governed by applicable Indian law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to request a correction, or need to start a deletion request, our privacy team…

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply layered controls across data handling, cookie management, account access and retention schedules.

Data Collection

We collect only what is needed to run your account and verify payments through UPI, Paytm or PhonePe.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security

Passwords are hashed before storage using industry-standard algorithms. We enforce two-factor authentication prompts for sensitive account changes and alert you…

Data Retention

Active account data is held for the lifetime of your account.

Third-Party Sharing

We share data with payment processors like UPI and Paytm networks strictly to settle transactions.

Requesting Changes

Submit a data correction, export or deletion request via email or live chat.

Common Questions About Your Privacy at q1q

These questions cover the rights you have over your data, how to exercise them and what happens at each step — answered specifically for how q1q operates in India where local law permits access.

We collect your name, email, phone number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. We do not collect data beyond what account verification and transaction processing require.

Yes. Submit a data export request via email or live chat. After identity verification, we compile and send you a structured copy of your account and transaction data within 30 days of receiving your confirmed request.

Payment identifiers are passed to the relevant payment network solely to authorise and settle your deposit or withdrawal. We do not store full card or bank details; only a masked reference remains on our servers after the transaction completes.

Only with payment processors needed to complete your transaction and with service providers bound by strict data processing agreements. We never sell your data to advertisers or unrelated companies, and we do not share it outside these narrow operational needs.

Contact our privacy team by email or via live chat inside your account. We verify your identity and process deletion within 30 days, retaining only what Indian regulations require us to keep for financial record purposes.

Transaction and identity records are kept for the period mandated by applicable Indian financial regulations, then deleted or anonymised. Non-regulatory data such as session logs and preferences is removed within 90 days of account closure.

We use essential session cookies, functional cookies for language settings, and optional analytics cookies. You can accept or reject non-essential cookies via our cookie banner; essential cookies cannot be disabled as they keep your session active and secure.

How q1q Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Data Collection

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Common Questions About Your Privacy at q1q

01 What personal data does q1q collect when I open an account?

02 Can I request a copy of the data q1q holds about me?

03 How does q1q use my payment data from UPI or Paytm?

04 Does q1q share my data with any third parties?

05 How do I request that q1q delete my personal data?

06 How long does q1q keep my data after I close my account?

07 What cookies does q1q use and how do I control them?

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